What you can expect

Solitaire Official, established in 2013, traces its roots back to its founder, Ren Yi, who embarked on a journey as a master leather craftsman, fueled by a fervent passion to provide the ultimate in bespoke leather products. With a commitment to melding unparalleled craftsmanship with the finest quality leathers, Ren aimed to define refined luxury in a way that had never been seen before.

Over the course of its nine-year history, Solitaire Official has grown into a distinguished brand, catering to a diverse clientele that encompasses both local and international patrons.

At Solitaire Official, our approach to customer service is rooted in the belief that exceptional service is integral to our brand identity. We believe in going above and beyond to demonstrate our commitment to our clients, and our wealth of experience informs every aspect of our operations, from the first point of contact, to the follow-up and feedback. We remain steadfast in our commitment to staying true to our brand values, no matter the customer or situation.

Our products are crafted with only the highest quality materials and adhere to a rigorous, dedicated process. Simply choose, and we'll create.

Our product line encompasses a wide range of custom leather items, including watch straps, wallets, belts, key fob covers and more. Browse our selection of fine leathers and find the perfect one for you. In addition to our custom offerings, we also offer in-stock products, such as our innovative quick-release rubber straps designed specifically for 40MM Rolex sports models, ready-to-use key fob covers and more!


Where can I order your straps?

Our latest rubber straps can be found here. We also have in-stock Crocodile straps available for Santos De Cartier time pieces in sizes M and L respectively. For Apple iWatch, you can browse through our Chevre collections here.

Once you have added your desired product into your cart, you can check out via the Cart and arrange for shipping.

Shipping costs are automatically calculated on checkout upon entering your delivery address.

Does Solitaire Official ship internationally? Do I have to pay for duties and customs for international shipping?

Yes, we ship worldwide. Your international order may incur duties and import taxes, which are determined by your local customs authority. For more information, please contact your local customs office. Solitaire Official is not responsible for payment of duties & import taxes.

Do ensure that you provide the relevant information to your customs if required to prevent your shipment from being bounced back. Solitaire Official reserves the right to not refund for bounced shipments.

How long does it take for me to receive my orders?

Orders are usually processed within 1-2 days from purchase. Once processed, our team will have your product sent to you via DHL, which will take between 2-6 days depending on your location. For more information regarding shipping, returns and refunds, you can find out more here!

What if the strap I want is not available in stock for my watch?

Do note that our in-stock products are made specifically for certain watch models. While we may release more products in future, you can reach out to us regarding customising a leather strap for your desired watch!

Our rubber straps are molded to fit solely for Rolex 40MM Sports Models, which include the Rolex Daytona, GMT Master II, Submariner 40MM, YachtMaster 40MM and Explorer II. When making a purchase of our rubber, do ensure that your watch is able to fit fully flushed straps. Buckles and respective watches are not provided.

For further enquires, you can reach out to us via this contact form.

I am interested in getting a custom strap for myself, but I do not know what colour to go for.

We understand that with our countless options available, you will definitely be spoiled for choice!
For starters, we often request to know the intended usage for the strap, whether it is for casual daily use or for formal wear.

For casual wear, we highly encourage colours that are louder and bolder, with a special finishing such as metallic or rub-off finishing. This helps to create character and makes your wrist stand out, even if you’re dressed down in simple jeans & t-shirt!

If you are looking at something more formal, we will propose different tones of black and brown that are less commonly seen in the market. Your strap will give you a classic and sleek look, all while remaining exclusive and distinctive.   

Additionally, if you have a specific colour in mind, you can check out our past projects! You  can choose the brand of your watch and filter out by colour! Chances are, we have already done a
strap for a time piece that you own in your desired colour.

I don't see a design that I want, is there a way to order customised versions of the straps?

We do offer customized bespoke leather straps. Each strap is priced from SGD 280-420 depending on the leathers used with a lead time of 3.5 to 4 weeks.

If you are a local customer, you can drop by our showroom at Far East Plaza #04-90 from 2pm-7.30pm with your watch to view our available customisation options!

If you are an international customer, fret not! Do drop us a DM on our Instagram page and we will do our best to assist!

Are your customised leather straps waterproof and sweatproof?

Our default lining option uses the French Zermatt leather (which is used by Hermes as well). Zermatt leathers are soft to touch, sweat-proof and 100% waterproof.
Of course, if you prefer a higher quality leather, you can go for our Black Alligator linings which are not only waterproof but also more durable. 

What models of car key fobs do you have covers for?

We have a variety of models for you to choose from! Simply visit the product page, select the matching key fob shape to yours and browse through our available products!If the key fob cover combination that you desire is not available, you can contact us to place your order! Designs and styles are subjected to availability. Do note that the price for customization will be higher than the listed prices as it involves craftsmanship fees and require a lead time of 4-6 weeks. Our team will proceed with the order procedures with you and once we have received payment, the team will begin working on your key fob cover!

Do you have shipping policies? What about refunds and warranties?

You can check out our shipping policies, along with our warranty and returns procedures here! Do note that our warranty does not cover for issues related to wear and tear and accidental damage. All matters related to our products will be reviewed on a case-by-case basis and the management reserves the final say on the outcome.

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  • Warranty

  • Exchange & Returns

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