Shipping | Warranty | Refunds | Returns
Solitaire Official offers shipping for all our customised bespoke and in-stock ready made products, covering for both local and international sales! Each shipping order is processed within 2-3 working days upon completion of order.
Local Delivery for ready made products are shipped out via Singpost within 1-2 days of order. Postage fees are fixed at SGD$10 per transaction.
Additionally, you can arrange for local pickup of the product at our showroom at Far East Plaza #04-90 from 1.30pm - 7pm on all days!
All International Shipping orders are placed and arranged within 1-2 days of order. Shipping is done through DHL, which automatically calculates the postage rates and reflects it on check out.
Products will usually arrive on your doorstep within 1-2 weeks. Solitaire Official is not responsible for any customs and taxes incurred due to the orders.
Customers intending on returning the product will be required to pay for any of the delivery costs incurred, along with the respective customs and taxes.
Do note that all prices reflected for courier charges are calculated by distance and country by DHL as a third party service provider. Fluctuations in prices are to be expected.
100% Refund (minus shipping fees) will be provided if the product is unused with no form of creases and the product is returned within 7 days of delivery date.