Find the answers to your queries here!

Rubber straps

Where can I make an order?

Our latest rubber straps can be found here. We also have in-stock Crocodile straps available for Santos De Cartier time pieces in sizes M and L respectively. For Apple iWatch, you can browse through our Chevre collections here.

Once you have added your desired product into your cart, you can check out via the Cart and arrange for shipping. Shipping costs are automatically calculated on checkout upon entering your delivery address.

Does Solitaire Official ship worldwide? Do I need to pay for duties and taxes on my international shipment?

Yes, we ship worldwide. Your international order may incur duties and import taxes, which are determined by your local customs authority. For more information, please contact your local customs office. Solitaire Official is not responsible for payment of duties & import taxes.

Do ensure that you provide the relevant information to your customs if required to prevent your shipment from being bounced back. Solitaire Official reserves the right to not refund for bounced shipments.
How long does it take for me to receive my orders?
Orders are usually processed within 1-2 days from purchase. Once processed, our team will have your product sent to you via DHL, which will take between 2-6 days depending on your location. For more information regarding shipping, returns and refunds, you can find out more below!
What if the strap I want is not available for my watch?
Do note that our in-stock products are made specifically for certain watch models. While we may release more products in future, you can reach out to us regarding customizing a leather strap for your desired watch!

Our rubber straps are molded to fit solely for Rolex 40MM Sports Models, which include the Rolex Daytona, GMT Master II, Submariner 40MM, YachtMaster 40MM and Explorer II. When making a purchase of our rubber, do ensure that your watch is able to fit fully flushed straps. Buckles and respective watches are not provided.

Customised leather straps

I am interested in getting a custom strap for myself, but I do not know what colour to go for.
Fret not! We understand that with our countless options available, you will definitely be spoiled for choice!

For starters, we often request to know the intended usage for the strap, whether it is for casual daily use or for formal wear.

For casual wear, we highly encourage colours that are louder and bolder, with a special finishing such as metallic or rub-off finishing. This helps to create character and makes your wrist stand out, even if you’re dressed down in simple jeans & t-shirt!

If you are looking at something more formal, we will propose different tones of black and brown that are less commonly seen in the market. Your strap will give you a classic and sleek look, all while remaining exclusive and distinctive.  

Additionally, if you have a specific colour in mind, you can check out our past projects! You can choose the brand of your watch and filter out by colour! Chances are, we have already done a strap for a time piece that you own in your desired colour.
Are your leather straps waterproof and sweatproof?
Our default lining option uses the French Zermatt leather (which is used by Hermes as well). Zermatt leathers are soft to touch, sweat-proof and 100% waterproof. Of course, if you prefer a higher quality leather, you can go for our Black Alligator linings which are not only waterproof but also more durable. This makes our straps much more resistant to the elements.
How long does it take for me to receive my customised orders?
Customised orders will require a lead time from 4-6 weeks for crafting. Once the product is crafted, our team will perform quality assurance to ensure that the product is fitting and crafted to your desires. The team will then proceed with shipping arrangements and have the product shipped via DHL, which will arrive at your doorstep within 2-7 working days.

Key Fob Covers

What models of car key fobs do you have covers for?
We have a variety of models for you to choose from! Simply visit the product page, select the matching key fob shape to yours and browse through our available products!

If the key fob cover combination that you desire is not available, you can contact us to place your order! Designs and styles are subjected to availability. Do note that the price for customization will be higher than the listed prices as it involves craftsmanship fees and require a lead time of 4-6 weeks. Our team will proceed with the order procedures with you and once we have received payment, the team will begin working on your key fob cover!
Do you have shipping policies? What about refunds and warranties?
You can check out our shipping policies, along with our warranty and returns procedures here!

Do note that our warranty does not cover for issues related to wear and tear and accidental damage. All matters related to our products will be reviewed on a case-by-case basis and the management reserves the final say on the outcome.