Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact info@solitaireofficial.com via email.

Custom Watch straps

Fret not! We understand that with our countless options available, you will definitely be spoiled for choice!

For starters, we often request to know the intended usage for the strap, whether it is for casual daily use or for formal wear.

 

Often for casual use, we highly encourage colours that are louder and bolder, with a special finishing such as metallic or rub-off finishing. This helps to create character and makes your wrist stand out
even if you’re dressed down in simple jeans & t-shirt!

  

If you are looking at something more formal for everyday office wear, we typically propose different tones of black and brown that are less commonly seen in the market. Your strap will give you a classic and sleek look, yet exclusive and distinctive.   

Additionally, if you have a specific colour in mind, you can check out our past projects! Under Watch straps, you can choose the brand of your watch and filter out by colour! Chances are, we have already done a strap for a time piece that you own in your desired colour.

Our default lining options is the French Zermatt leather (which is used by Hermes as well). Zermatt leathers are soft to touch, sweat-proof and 100% waterproof. Of course, if you prefer a higher quality
leather, you can go for our Black Alligator linings which are not only waterproof but also more durable. 

Most of the time, we will recommend colours that are tone on tone with the leather that you have chosen to complement the strap. Alternatively, you may go for a contrasting hand stitching colour to match the needles of your dial for your overall look to stand out more. 

We will also sometimes recommend colours that brings out the unique features of your time piece to add character and richness overall.

If you are looking for leather that patinas, we have the option of Barenia leather that is also used by Hermes. 

If there is one thing Barenia is known for, that will be its patina. Durable, water-resistant and with good scratch resistant properties, the Barenia leather ages gracefully with time. This leather is meant to last a lifetime and takes on a touch of every experience you have.   

Sizing is often based on customer wrist size, lug size of the watch & type of buckle used on watch. We strongly encourage customers to visit us at our showroom at Far East Plaza #04-90 for more accurate size measurements if possible. A perfect strap should compliment both your watch and your appearance as a whole, so you will
enjoy a snug and comfortable wear while dressed with class!  

Product

We do offer customized bespoke leather straps. Each strap is priced from SGD 280-420 depending on the leathers used with a lead time of 3.5 to 4 weeks.

If you are a local customer, you can drop by our showroom at Far East Plaza #04-90 from 2pm-7.30pm with your watch to view our available customisation options!

If you are an international customer, fret not! Do drop us a DM on our Instagram page and we will do our best to assist!

You can check the length of the lugs of your strap by measuring the length of the top part of leather for your strap. Alternatively if you know the model size of your Apple Watch, you can refer to the respective lug lengths below.

For the following models:

  • Apple Watch 1st generation 38mm
  • Apple Watch Series 1, 2 and 3 38mm
  • Apple Watch Series 4, 5 and 6 40mm 
  • Apple Watch SE 40mm 

Lug length will be 22MM

  • Apple Watch 1st generation 42mm
  • Apple Watch Series 1, 2 and 3 42mm
  • Apple Watch Series 4, 5 and 6 44mm
  • Apple Watch SE 44mm

Lug length will be 24MM

Strap lengths will be dependent on your wrist size. 

Shipping

Local postage shipping in Singapore is a fixed rate of $10. Postage will be done via SingPost with a tracking number and should arrive in your mailbox within 3 working days.

Alternatively, you can opt for self-collection from our distributor at Far East Plaza #04-90. Simply show your proof of purchase and our staffs will attend to you!

International shipping will be done via DHL, with shipping rates calculated at checkout. The cost varies based on location for shipment.

After your order is purchased, it will take us 1 working day to process your order for postage/shipping.

Local postage will take between 1-3 working days for delivery.

Duration for International shipping is dependent on location, with shipping expected to reach between 2-7 days after processing.